General information

Job Title
Commercial Executive (Home)
Ref #
9282
Location
Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ
Department
IMS - Home - NCL
Business Area
Customer Service
Working time
Full-Time
Date Published
05-06-2025

Serving our customers, communities, and planet a little better every day.

Salary - Between £33,040 to £49,560 + annual bonus & benefits
Work Level - 1
Location – Edinburgh, Glasgow or Newcastle
Type - Permanent
Office Attendance - Our roles are hybrid, however you should be able to travel to your designated office location at least 2 days per week for this position.
Closing Date - Applications close on the 20th June 2024

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

We’re looking for a Commercial Executive to join our Insurance and Money Services team.

Tesco Insurance has been rapidly growing and we have big aspirations to continue this success. We are recruiting for a Commercial Executive where you’ll have the opportunity to make a difference in Home Insurance where we set the product strategy and are accountable for delivering the commercial and customer outcomes.

You’ll be supporting the delivery of the product plan by providing timely analysis and reporting of performance, including tracking and reporting KPIs, contributing to the delivery of new product initiatives and providing general support to the team. This role will enable you to gain new knowledge and develop your skills, with the opportunity to progress into a wide variety of head office-based roles.


The role:

  • Providing operational support services for a commercial product team.
  • Analysing data to identify trends and opportunities and tracking performance across a wide range of trade, conduct and risk KPIS and reporting to more senior colleagues.
  • Supporting product management processes including contributing towards business cases, new initiatives and process improvements, preparation of relevant reports and conducting process and content reviews.
  • Managing instances of non-compliance with the organisation's policies and procedures and relevant regulatory codes and coordinating across teams and external suppliers to resolve the issue and put things right.


You’ll need:

  • Ability to prioritise and manage your workload and operate with limited supervision.
  • A curious mind and willingness to learn.
  • Good problem-solving skills and the ability to critically analyse data and identify trends and patterns.
  • Great MS Office skills and in particular the ability to create relevant and effective reports using various data sources, analysing data trends to help guide decision making.


And if you have any of these, even better

  • Previous home insurance or related work experience.
  • Product lifecycle or risk management skills.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

  • Prepare for your retirement with our colleague pension scheme.
  • Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.
  • Performance related annual bonus.
  • Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
  • Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
  • Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
  • A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
  • Take part in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.


Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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