General information

Job Title
Payments Product Manager
Ref #
9312
Location
Edinburgh
Department
IMS - Digital Product
Business Area
Digital
Working time
Full-Time
Date Published
25-07-2025

Serving our customers, communities, and planet a little better every day.

Salary - Between £66,400 - £99,600 + annual bonus & benefits
Location – Edinburgh, Permanent
Office Attendance - Our roles are hybrid. However, you’ll work in a Tesco Insurance and Money Services’ office for a minimum of 2 days per week for this position. Occasional travel to other Tesco offices may also be required.
Closing Date - Applications Friday 8th August 2025 at 5pm

About us

We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

Opportunity

We’re recruiting a Payments Product Manager to join our Digital team. This exciting new role will report to the Head of Digital, and lead a Payments Product team to deliver seamless, secure, and innovative payment experiences for our Insurance Customers. You’ll be responsible for accepting more than 10m card and direct debit payments from our customers 24 hours a day, 365 days a year.
If that sounds like the perfect fit for you, then we'd love to hear from you!

The Role

• Develop and deliver our payments product strategy, roadmap and OKRs. Translate customer needs into hypotheses and concepts that can be delivered by payment teams and partners to achieve measurable outcomes.
• Lead your teams in gathering qualitative and quantitative insights about our market and customer needs. Analyse user behaviour to derive actionable insights and inform decision-making & strategic product discovery.
• Engage directly with our customers throughout, ensuring that their needs are built into our payment product backlogs and releases.
• Work collaboratively with marketing, product, customer service, and technology teams to align payments with overall business objectives. Steer and guide the payment teams and partners to achieve the right outcomes.
• Support the flow of work from the portfolio backlog to payment teams and partners, ensuring it always reflects the most current customer needs. Balance competing priorities and ensure backlogs are informed by robust feedback loops.
• Develop and manage business cases for payment initiatives and identify the actions needed to realise the benefits.
• Manage and report on performance against payment objectives and key results (OKRs); set appropriate priorities for direct reports; and ensure the achievement of payment OKRs.

You’ll need (min experience)

• Proven payments experience in a related industry.
• Previous experience in a leadership role and working with and influencing a diverse range of senior stakeholders.
• Experience working with payment partners, technologies, and tools, demonstrating ability to define and deliver new functionality / capability.
• Strong ability to communicate analysis, insights, and outcomes to a range of audiences across the business.
• Demonstrable commercial acumen. Show a good understanding of business objectives and ability to align plans to these.
• A relentless focus on developing exceptional digital customer experiences that deliver measurable outcomes.
• Ability to bring fresh ideas and innovative approaches to drive digital transformation.

And if you have any of these, even better

• Insurance experience is advantageous.
• Previous Financial Services experience.
• Experience working in an agile change environment.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance and virtual GP Service you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Green Car Leasing Scheme.
• Critical Illness cover.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

Interviews

Interviews are expected to be held from August 2025.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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