General information

Job Title
Risk and QA Analyst
Ref #
9352
Location
Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU, United Kingdom
Department
Claims Operational Excellence
Business Area
Operational Excellence
Working time
Full-Time
Date Published
25-09-2025

Serving our customers, communities, and planet a little better every day.

Salary – Competitive + Annual Bonus & Benefits
Work Level – 1, Permanent role
Location – Newcastle, blended
Office Attendance - Our roles are hybrid; however you need to travel to our office 2 days per week for this role.
Closing Date for applications – 10th October 2025

We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

Opportunity

We’re recruiting a Risk & Quality Assurance Analyst within the Claims Operational Excellence Team for Tesco Insurance and Money Services. Working as a Risk and Quality Assurance Analyst your role will be to support in developing and delivering, risk control and Quality Assurance activities within Claims.

This will include the opportunity to recommend changes to systems, technology, and processes across the Claims function to support continuous improvement of our control framework and assurance activity.

The Role

• Supporting the Risk and Quality Assurance Manager in planning Business Process Reviews and audit schedules.
• Developing and delivering Business Process Reviews within Claims systems/process or change activity.
• Influencing collaborators and managing difficult and complex messages.
• Undertaking internal assurance reviews and claims supplier assurance reviews in a timely manner in accordance with the audit plan.
• Identifying areas of good practice and areas for improvement; work with claims team leaders and management to develop and agree action plans.
• Ensuring required standards of claims handling are being adhered to, with reference to regulatory guidelines and compliance frameworks.
• Supporting the team with identification of ineffective controls and recommend solutions that are appropriate.

We need you to have

• Excellent communication skills; you’ll be able to effectively communicate at all levels within the business.
• Excellent planning skills; able to prioritise own work under pressure and meet deadlines.
• Can exercise sound judgement and decision making.
• Adapts well to a continuous changing environment.
• Strong influencing and persuasion skills.
• Ability to present information clearly and concisely, with resilience.
• Demonstrable ability to analyse, interpret and evaluate data.
• Evidence of being able to probe and challenge constructively, adopting a collaborative, consultative approach.
• Ability to demonstrate commercial awareness, including an awareness of business risk.
• Proven project management skills; evidence of having delivered process reviews/audits in a highly regulated environment.
• Solution focused with a proven track record of delivery.

And if you have any of these, even better

• Previous Claims experience is desirable for this role.
• If you are working towards or gained a qualification in Risk or Audit this would be desirable, support will be given to individuals wanting to continue with gaining relevant qualifications.
• Previous experience managing senior stakeholders and presenting complex information to them.

If you don’t tick all the boxes but feel you have some of the relevant skills we’re looking for, please apply and we’re happy to have a conversation with you.

What’s in it for you?

• Performance related annual bonus.
• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Green Car Leasing Scheme.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay and a shared parental leave policy.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews

Interviews are expected to be held from October 2025.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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