General information

Job Title
Operational Underwriting Team Leader
Ref #
9474
Location
Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU, United Kingdom
Department
Underwriting Motor
Business Area
Underwriting
Working time
Full-Time
Date Published
12-02-2026

Serving our customers, communities, and planet a little better every day.

Starting Salary from £33,040 + benefits
Location: Newcastle, Blended
Office Attendance: Our roles are hybrid once training completed; however, you should be able to travel to the Newcastle office 2 days per week for this position
Closing Date: Friday 20th February 2026 cop.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

Opportunity

This is an exciting opportunity for an Operational Underwriting Team Leader to join our Underwriting team in Newcastle. You’ll lead, motivate and support a team of Operational Underwriters through the underwriting referral management agreed framework and authority.

The Role

• Lead, coach, and develop a team of operational underwriters to meet performance and quality objectives.
• Manage workload allocation and resource planning to ensure SLA delivery.
• Monitor operational underwriting processes to maintain accuracy, efficiency, and compliance standards ensuring documentation remains relevant and up to date.
• Drive the adoption of best practices and implement process improvements to enhance productivity.
• Track KPIs, prepare performance reports, and present insights to management.
• Collaborate with cross-functional teams to resolve issues and improve the customer experience.
• Recognise how customer-facing systems influence underwriting and integrate this understanding into daily decision-making.

We need you to have

• Proven experience managing, developing and motivating people, including coaching, performance management, and supporting development.
• Strong communication skills, able to tailor your approach to different audiences.
• Good attention to detail – able to maintain high accuracy and efficiency in operational processes.
• Confidence to work without supervision and provide technical guidance.
• Ability to create relevant and effective reports.
• Good judgement and decision-making capability.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year. Plus Critical Illness cover.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Access to Green Car Leasing Scheme.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews

Interviews are expected to be from February 2026.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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