General information

Job Title
CBS Assistant
Ref #
9182
Location
Newcastle
Department
Claims Business Support
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
19-12-2024

Serving our customers, communities, and planet a little better every day.

Salary: From £22,000 + with annual bonus and benefits
Location – Newcastle, Permanent
Office Attendance- Our roles are hybrid, however the current shift pattern means you should be able to travel to and work from our Newcastle office one full week in three.
Work level 1
Closing Date Applications close 31/03/2025.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

Opportunity:

We’re recruiting a Claims Business Support Assistant in our Newcastle Office. You’ll provide administrative support to the Home and Motor Claims Function. You may use standard and specific guidelines and procedures to complete tasks. You’ll understand when to seek help and/or escalate to a more senior role. Ideally requires familiarity with the call centre systems and knowledge of the Claims products and services.

The role:

• A general administration function in a busy team, being able to multi-task, adapt and use various IT applications on a daily basis.
• Developing, adhering to and maintaining excellent procedural or technical skills.
• Operational Compliance. Following a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Organising and prioritising own work schedule each day in line with changing priorities.
• Document Management - maintaining files and records.
• Accurate data input into various claims systems.
• Highlighting any Customer issues identified via daily processes.
• Using stand-alone supplier portals on a daily basis to instruct, update or make payments to support our customer claims.

You’ll need:

• Accountability. Being accountable and adaptable to meet commitments.
• Ability to communicate effectively & delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Knows and adheres to the most effective and efficient processes to get things done, with a focus on accuracy and continuous improvement.
• Builds strong team relationships and delivers customer-centric solutions.
• Relates openly and comfortably with diverse groups of people.
• Makes good and timely decisions that keep the organisation moving forward.
• Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics. Works in a way that aligns with the culture.

And if you have any of these, even better

• Actively seeks ways to grow and be challenged using both formal and informal development channels.
• Demonstrates Self-Awareness.
• Plans and prioritises work to meet commitments aligned with organisational goals.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.


Additional Information

Interviews

Interviews are expected to be held on site in our Newcastle office.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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