General information

Job Title
Claims Handler
Ref #
9416
Location
Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU, United Kingdom
Department
Claims Customer Service (new)
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
04-12-2025

Serving our customers, communities, and planet a little better every day.

Salary: Starting from £25,000 (entry level) - £26,000 (depending on experience) + annual bonus
Team: Claims Customer Services
Start date: Monday 19th January 2026
Location: Newcastle - Longbenton Office
Shift: Mon-Fri 08:00 -20:00, with 2 in 8 weekend shift rotation. Training will be Monday to Friday 09:00 -17:00 in the Office.
Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after probation is passed)
Closing date: Thursday 11th December 2025

Opportunity

Our colleagues in the Claims team support Tesco customers with their home and motor insurance claims. We’re looking for enthusiastic and customer-focused individuals to join us as Multi-Product Claims Handlers. You’ll guide customers through each step of the process - from the first notification of loss to a fair and timely resolution.

Your role will include:

• Gathering and recording accurate information to progress claims efficiently
• Assessing each case carefully and making fair decisions based on the facts
• Keeping customers updated and managing their expectations throughout
• Arranging repairs, mobility support, or replacements through our trusted partners
• Handling queries and resolving issues with empathy and professionalism

We’re looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most.

The Role responsibilities:

• Handle a variety of claims across motor, home, and support customers with post-claim service calls to support closure of the claim.
• Deliver high-quality customer service, ensuring empathy and professionalism in every interaction.
• Accurately assess claims and manage indemnity spend in line with company standards.
• Collaborate with internal teams to resolve claims efficiently and compliantly.
• Contribute to continuous improvement initiatives within the claims function.

You’ll need (min exp)

• Strong communication and proven 6 months of customer service skills.
• Good attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
• Previous home product and Claims handling experience is desirable but not essential - training will be provided.

What’s in it for you?

• Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period)
• Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme
• Time to recharge: 7.2 weeks’ holiday (including Bank Holidays)
• Family support: Enhanced maternity, paternity (8 weeks paid after one year’s service), and shared parental leave
• Exclusive discounts: Offers from top brands and partners
• Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We’re proud to offer flexibility – please talk to us at interview about what works for you.

Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available.

Interviews commencing December 2025

Important information

You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks, due to the regulated nature of our business.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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