General information

Job Title
Customer Service Representative
Ref #
9240
Location
Glasgow
Department
IMS - Car New Hire - BW1
Business Area
Customer Service
Working time
Part-Time
Date Published
27-03-2025

Serving our customers, communities, and planet a little better every day.

Salary: £23,600 to £25,000 (pro-rata) depending on experience 

 

Working Hours: Part time, 17 hours per week 

 

 

Are you looking for a flexible part-time role while gaining experience in a supportive, team focused environment?  

Join our General Insurance team, where you’ll help Tesco Insurance and Money Services customers with their home and motor insurance needs. In this fast-paced role, you’ll handle inbound calls, assist customers with policy changes, providing financial support and promote self-service options. Whether it’s resolving queries, retaining customers, or ensuring a smooth experience, your ability to deliver outstanding service will be key. 

 

What you’ll be doing: 

  • Supporting customers with queries about their insurance policies—making changes, answering questions, and solving problems 
  • Having real conversations that make a difference—helping customers through financial challenges and providing reassurance 
  • Promoting digital tools and self-service options that make life easier for our customers 
  • Keeping things running smoothly by documenting your interactions and following our processes 
  • Handling inbound calls (and occasionally outbound ones), working alongside a supportive team 

 We need you to have:  

  • Have great people skills and enjoy helping others 
  • Are confident using digital tools and multitasking on systems 
  • Have experience in retail, hospitality, or another customer-facing role  

And if you have any of these, even better:  

  • Experience working in insurance, financial services or a regulated industry.  
  • Previous experience in sales or customer retention roles.  
  • The ability to work efficiently in a target-driven environment.  

 

Training That Sets You Up for Success 

Although the role is part-time, you'll start with 4 weeks of full-time, in-person training (Mon–Fri, 9am–5pm) to set you up for success. You’ll then move into a supportive “graduate bay” to gain real experience with guidance before transitioning into your team. 

 

What’s in it for you: 

  • Indulge in a generous holiday allowance with a minimum of 7.2 weeks. 
  • Performance related annual bonus. 
  • A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. 
  • Prepare for your retirement with our colleague pension scheme. 
  • Virtual GP Service for you and your family 365 days a year. 
  • Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else. 
  • Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. 
  • Take part in our Buy as you Earn and Save as your Earn share schemes. 

 

All applicants must have the right to work in the UK to commence employment with Tesco Insurance Money Services either by way of nationality, visa or work permit. As this role is within in a regulated environment, all employment offers are subject to background checks, including a criminal record check and financial screening. 


Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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