General information

Job Title
Supplier Manager
Ref #
9490
Location
Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ, United Kingdom
Department
Outsourcing Contracts & Procurement
Business Area
Procurement
Working time
Full-Time
Date Published
12-03-2026

Serving our customers, communities, and planet a little better every day.

Salary – from £48,000 + annual bonus & benefits
Work Level – 2, Permanent
Location – Edinburgh, Glasgow, Newcastle, Reigate or Southampton (Whiteley)
Office Attendance - Our roles are hybrid; however, you should be able to travel to one of our office locations, 2 days per week for this position.
Closing Date - Applications close on 27th March at 5pm

We’re looking for a Supplier Manager to join our Insurance Money and Services team.

We deliver services that support our colleagues and customers across Tesco Underwriting, Tesco Insurance and Money Services. Our suppliers play a critical role in that mission. As a Supplier Manager, you’ll help us get the best from our Professional & Shared Services partners — ensuring they deliver exceptional service, value, innovation, and risk‑managed outcomes.

You’ll oversee a portfolio of suppliers across Professional & Shared Services. These services may include:
• Consulting, Analytics,
• Corporate & shared services (HR, Finance, Learning, etc.)
• Technology-enabled professional services
• Specialist skills or advisory services that support our Operations

What you’ll be doing
Performance, Service & Value Management
• Develop a deep understanding of services provided, including SLAs, performance standards, commercial models, and risk exposure.
• Lead structured performance reviews, ensuring suppliers deliver agreed outcomes and continuously improve.
• Analyse operational and financial data, identify trends, provide insight, and influence improvements or commercial recalibration.
• Drive value through collaboration, innovation, and cost‑effectiveness across the supplier portfolio.

Contract & Risk Governance
• Manage suppliers in line with the Outsourcing & Supply Chain Management Framework and regulatory requirements (e.g., FCA/PRA).
• Contribute to contract lifecycle activities including scoping, requirements gathering, negotiation support, and renewals.
• Monitor regulatory, legal, operational and commercial risks and implement appropriate controls.
• Ensure adherence to internal and external standards, including data protection, security, continuity, and operational resilience.

Supplier Relationship Management
• Maintain strong, productive relationships with suppliers while ensuring alignment to TU objectives and business conduct standards.
• Support senior stakeholders to navigate complex supplier relationships and challenge where performance, cost, or behaviour fall short.
• Evaluate and onboard potential suppliers, assessing capability, quality, commercial viability, and risk posture.
• Lead stakeholder engagement activities to ensure that business needs are understood, prioritised, and translated into supplier commitments.

Operational Support
• Prepare reports, documentation and analysis for governance forums, audit activities and senior leadership engagement.
• Balance competing priorities in a fast‑moving, regulated environment, ensuring issues are escalated with clarity and urgency.

We need you to have
• Supplier management experience within a regulated, corporate, or complex operational environment.
• Understanding of professional services delivery models and performance drivers.
• Familiarity with procurement processes, supplier frameworks and commercial contract principles.
• Awareness of FCA/PRA outsourcing rules and supplier risk management requirements.
• Strong analytical skills with the ability to interpret data and translate insight into action.
• Confident communicator, able to challenge constructively and influence senior stakeholders.
• Proven negotiation and conflict‑resolution capability.
• Collaborative, empathetic, resilient and solutions‑focused.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Commercially astute with a focus on value, quality, and continuous improvement.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you
• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
• Critical illness insurance.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Interviews
We know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held shortly after closing date.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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