General information

Job Title
Supplier Relationship Manager
Ref #
9165
Location
Edinburgh
Department
Outsourcing & Contracts - Newcastle
Business Area
Outsourcing Contracts & Procurement
Working time
Full-Time
Date Published
03-12-2024
Closing date
24-01-2025

Serving our customers, communities, and planet a little better every day.

Salary – from £50,240 + annual bonus & benefits
Work Level - 2
Location - Edinburgh, Glasgow, Newcastle or Reigate, Hybrid working
Office Attendance - Our roles are hybrid, you should be able to work in our offices 2 days per week.
Closing Date - Applications 24th January 2025 at 5pm.

We deal in the personal – from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

We’re recruiting for a strategic Supplier Relationship Manager to join our Tesco Underwriting team. The role focuses on a wide range of services that are provided to our Tesco Underwriting and Tesco Insurance and Money Services team. Driving compliance with our Account Management framework alongside commercial value, to achieve Tesco’s Big 3 Objectives. NB: this role is known as Supplier Relationship Manager (North) in the job family framework.

The successful candidate will strengthen and manage critical relationships in supporting the wider business to ensure positive outcomes for our customers. In this relationship manager role, you’ll be responsible for managing the governance of the services provided by third-party suppliers. You’ll ensure continued strengthening of external relationships and that ongoing governance of services is operating successfully and efficiently.

The Role

• Fully understanding the services provided by third parties to IMS, engaging relevant internal stakeholders and report on performance, service, and risk exposures.
• Ensuring appropriate governance of the services provided by third parties to maintain and update the management framework and ensure adherence in BAU.
• Liaising with key business areas for on budget forecasting and queries on actuals.
• Managing business services and ensuring they are regularly reviewed, and updates are made in line with the appropriate contract approval process.
• Identifying opportunities for improvement in service processing, and adherence to account management framework.
• Improvement / Innovation: Identifying shortcomings and improvements to existing processes, systems and procedures, and ensuring delivery of efficiency outcomes.

We need you to have

We're looking for a candidate that can work in a fast-paced environment helping to deliver record breaking growth responding to the needs of the business and market changes. The successful candidate will be passionate with a background in client relationship management and/or supplier management, and will be expected to demonstrate:

• Strong stakeholder management skills, and the ability to communicate across various levels of the business, as well as growing relationships.
• Experience of managing motor and home partners including their impact within the supply chain.
• Adaptability to changing priorities, able to take on new opportunities and tough challenges with a sense of urgency and high energy.
• Contract Requirements & Management. identifying contract efficiencies required and managing these through to approval.
• Risk and Issue Management. Identifying and evaluating risks, issues, dependencies, and constraints associated, escalating where appropriate.
• Excellent communication & presentation skills.
• Experience in driving performance in line with Contractual SLAs, KPIs/service measures and MI/reporting.

And if you have these even better

• Knowledge of FCA/PRA regulations relating to outsourcing and supplier activity is desirable.
• Managing clients or suppliers and/or services, preferably within Insurance.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and a virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

Interviews

Interviews are expected to be held in January 2025.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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