General information

Job Title
Senior Resilience Analyst
Ref #
9524
Location
Edinburgh
Department
IMS - Technology Operations
Business Area
Technology Operations
Working time
Full-Time
Date Published
01-04-2026

Serving our customers, communities, and planet a little better every day.

Salary - Between £38,000 - £57,000 (DOE) + annual bonus & benefits
Work Level – WL2
Location – Glasgow, Edinburgh or Newcastle, Permanent
Office Attendance - Our roles are hybrid; however, you should be able to travel to our Glasgow, Edinburgh or Newcastle office, 2 days per week for this position.
Closing Date - Applications close 24th April at 5pm

We are looking for a highly capable and adaptable Operational Resilience & Business Event Management Specialist (know internally as a Senior Resilience Analyst) to join our Operational Resilience Team at Tesco Insurance and Money Services (Tesco IMS).

You’ll help shape and embed a resilient, risk aware culture across the first line of defence. You’ll support the design, operation, and continuous improvement of our Operational Resilience and Business Event Management (BEM) capabilities—ensuring our critical services remain within tolerance, regulatory expectations are met, and customers can always rely on us.

You’ll also play a key role in our out of hours response capability, leading IMS through business events, coordinating remediation, working with senior stakeholders, and acting as the resilience representative within the crisis management team when required.

If you thrive in dynamic environments, navigate complexity with confidence, and enjoy working with a wide range of stakeholders to strengthen organisational resilience — this is the role for you.

What you’ll be doing
• Makes strong, timely decisions and knows when to escalate.
• Simplifies complexity, quickly identifying root causes.
• Builds trust through integrity, honesty, and professionalism.
• Communicates clearly and confidently, including with senior leaders.
• Collaborates effectively, avoiding silos and enabling shared success.
• Plans and prioritises effectively to meet organisational goals.

We need you to have
• Develop actionable plans and priorities.
• Communicate effectively and succinctly, verbally and in writing.
• Interpret and apply policies, procedures, and regulatory requirements.
• Analyse data trends and assess risk independently

And if you have any of these, even better
• Strong experience in operational resilience, risk, incident or business continuity roles.
• Demonstrated ability to lead cross functional teams through complex tasks or events.
• Experience operating with limited supervision and handling sensitive or time critical situations

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you
• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews
We know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held from 20th April.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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